FAQ Center

Pre-sale Inquiry: Do you provide technical support for trial users?; Is there anyway I can evaluate before purchasing?; Is it secure to purchase from your Website?; Is it secure to buy the discount programs from the websites that are not yours?; Can I order a CD and how long can I get it?; Where can I express my complaint or compliment?; How can I submit a review to you?

Payment & Refund: What is your Refund Policy?; What payment methods do you support?; Why was I charged more than the price stated on the website?; I purchased the wrong product by mistake. Can I exchange it for the right one?; How do I pay for the product with my bank card/credit card?; Why was I charged twice for one order?; When can I get my money back after the refund request is approved?; What kinds of payment can I use?; When will my credit card be charged?; How to get a refund of Extended Download Service only?; How to get refund for tax?

Order Information: What is your License Policy?; What is your Upgrade Policy?; What is “Extended Download Service”?; Can I cancel my order after placing it?; How can I get an invoice?; What shall I do if I don't receive the registration code after placing the order...; How can I get rid of Extended Download Service I do not need while placing the o...; How can I know if my order is processed successfully or not?; What if I want to use the program on another computer but I bought a single-user...

Registration: How to retrieve the registration code?; What shall I do if the registration code is invalid?; I have paid for the program, but why is it still showing as unregistered?; How to upgrade my program and get a new registration code for the free upgrade?; What I intended to purchase is Product A, but I was sent a registration e-mail f...

Others: What can I do on your Support Center?; How to evaluate your service?; How to get a reply as soon as possible?; Which support options are available?; How to add mailer@wondershare.com to my whitelist?

Technical Support: What are the limitations of the trial version?; Why can't I edit the exported document in Word?; How to convert password-protected PDF files?; Can I remove a user password from a PDF file?; How to transfer files to my Blackberry?